JP
KRRakori Terms of Use
Effective Date: September 15, 2026
Rakuen Korea Co., Ltd. (hereinafter referred to as the “Company”) sets forth the terms and conditions for use of the video call and communication service “Rakori” provided by the Company (hereinafter referred to as the “Service”) in these Rakori Terms of Use (hereinafter referred to as these “Terms”). All persons using the Service (hereinafter referred to as “Users”) are requested to review and agree to these Terms before using the Service.
Chapter 1 General Provisions
Article 1 (Purpose and Application)
1. These Terms apply to all relationships between the Company and Users concerning use of the Service.
2. Individual rules, community guidelines, help materials, notices, and other provisions posted by the Company on the Service from time to time (collectively, “Individual Rules, etc.”) constitute part of these Terms.
3. If these Terms conflict with any Individual Rules, etc., the Individual Rules, etc. shall prevail.
4. These Terms constitute standard terms and conditions as defined in Article 548-2 of the Civil Code of Japan.
Article 2 (Definitions)
The terms used in these Terms shall have the following meanings:
(1) “Service” means all services provided by the Company under the name “Rakori,” regardless of the form of delivery, including websites, mobile applications, and other devices.
(2) “User” means an individual or legal entity that agrees to these Terms and enters into a service agreement with the Company.
(3) “Account” means the login authorization required to use the Service, based on an email address and password or an OpenID or similar credential provided by a third party.
(4) “Host” means a User who, after completing the procedures prescribed by the Company, has been authorized to accept applications from Guests for video calls or other communications through the Service.
(5) “Guest” means a User who requests a video call with a Host or communicates with a Host through chat, messages, or other means.
(6) “Content” means any and all information provided, sent, or received through the Service, including video, audio, images, text, and chats.
(7) “User Content” means Content transmitted or uploaded by a User through the Service, including profile information, photographs, chats, and messages.
(8) “Paid Plan” means a paid service provided by the Company on a monthly subscription basis.
Article 3 (Changes to these Terms)
1. The Company may amend these Terms without obtaining each User’s individual consent pursuant to Article 548-4 of the Civil Code of Japan if either of the following applies:
(1) The amendment is compatible with the general interests of Users; or
(2) The amendment is not contrary to the purpose of the service agreement and is reasonable in light of the necessity for the amendment, the appropriateness of the amended provisions, the substance of the amendment, and other circumstances relating to the amendment.
2. When making an amendment under the preceding paragraph, the Company will display the amended content and its effective date on the Service at least seven days before the effective date. However, if the amendment materially disadvantages Users, the Company will provide notice at least 30 days before the effective date through display on the Service and by sending notice to registered email addresses, in-app notifications, or other methods.
3. A User who does not agree to the amended Terms may withdraw from the Service before the effective date. If the User uses the Service on or after the effective date, the User will be deemed to have agreed to the amended Terms.
Article 4 (Notices and Communications)
1. Notices from the Company to Users will be provided by display within the Service, in-app notifications (including push notifications), email, or any other method the Company deems appropriate.
2. A notice under the preceding paragraph will be deemed to have reached the User when it is displayed on the Service or when the Company sends it to the registered email address.
3. Communications from Users to the Company must be made through the inquiry channel prescribed by the Company.
Chapter 2 Service Agreement
Article 5 (User Registration)
1. A person wishing to use the Service (hereinafter referred to as an “Applicant”) shall apply for registration by agreeing to these Terms and creating an Account in the manner prescribed by the Company.
2. An Account is created by registering an email address and password, authenticating a telephone number, or linking an account of an external service approved by the Company.
3. A service agreement incorporating these Terms is formed between the Company and the Applicant when the Company approves the registration or when the registration procedures prescribed by the Company are completed.
4. Users must provide true and accurate registration information and promptly update such information if any change occurs. The Company shall not be liable for any disadvantage arising from a User’s failure to do so.
5. The Company may establish differences in the scope of functions provided based on reasonable criteria according to a User’s usage status, period of use, frequency of use, and other factors.
Article 6 (Refusal and Cancellation of Registration)
If the Company determines that an Applicant falls under any of the following, the Company may refuse registration or cancel registration even after approval. In such cases, the Company is not obligated to disclose the reason.
(1) The application contains false information, errors, or omissions;
(2) The Applicant is under 18 years of age, or is 18 years of age or older but is enrolled in high school or an equivalent educational institution;
(3) The Applicant has previously violated these Terms or similar terms and has been subject to account deletion or other measures;
(4) The Applicant is an adult ward, person under curatorship, or person under assistance and has not obtained the consent or other required approval of the legal representative, curator, or assistant;
(5) The Applicant breaches the representations and undertakings set forth in Article 19 (Exclusion of Anti-Social Forces);
(6) The Applicant impersonates a third party or registers using a third party’s information;
(7) The same person holds multiple Accounts or creates a large number of Accounts by improper means;
(8) Provision of the Service is difficult for equipment-related or technical reasons;
(9) Registration is made for a purpose that violates laws, regulations, or public order and morals, or for a purpose different from the intended use of the Service; or
(10) The Company otherwise reasonably determines that registration is inappropriate.
Article 7 (Age Verification and Identity Verification)
1. With respect to functions of the Service that constitute an Internet opposite-sex introduction service, the Company will conduct age verification using official identification documents or similar materials before use, pursuant to the Act on Regulation of Soliciting Children by Using Opposite Sex Introducing Service on the Internet (the “Dating Site Regulation Act”). Until age verification is completed, all or part of the relevant functions may not be used.
2. In addition to age verification under the preceding paragraph, the Company may require submission of identity documents, eKYC, facial image matching, or other identity verification procedures prescribed by the Company in order to prevent impersonation, fraudulent use, and crime victimization and to ensure the safety of the Service.
3. If a User fails to comply with the procedures in the preceding two paragraphs, or if submitted information is found to be false, the Company may restrict the User’s use of the Service or terminate the service agreement.
4. The Company will appropriately handle documents and information obtained for age verification and identity verification in accordance with the Company’s Privacy Policy and applicable laws and regulations and will promptly delete them after the legally required retention period has expired.
5. Depending on the method and procedure of identity verification, the Company may charge the User a separately prescribed fee. In such case, the Company will display the details in advance.
Article 8 (Account Management)
1. Each User may have only one Account.
2. Users shall manage their Account information, including IDs, passwords, and linked account information, at their own responsibility and shall not lend, transfer, share, or permit a third party to use such information.
3. Users shall be responsible for damages arising from inadequate management of Account information, errors in use, or use by third parties, and the Company shall not be liable except in cases of willful misconduct or gross negligence by the Company.
4. If a User becomes aware that Account information has been stolen or used by a third party, the User shall immediately notify the Company and follow the Company’s instructions.
5. The Company will use Account information to confirm identity and perform other ongoing membership management activities.
Article 9 (Eligibility)
1. Persons under 18 years of age may not use the Service.
2. Even if 18 years of age or older, persons enrolled in high school or an equivalent educational institution may not use the Service.
3. Use of the Service by adult wards, persons under curatorship, or persons under assistance may be restricted.
4. If the Company determines that a User violates any of the preceding three paragraphs, the Company may immediately suspend or delete the Account or take other necessary measures.
Chapter 3 Provision of the Service
Article 10 (Description of the Service)
1. The Service is a matching and communication platform that enables Hosts and Guests to communicate with each other through chats, messages, and video calls.
2. The Company provides the Rakori integrated account service and all services additionally developed by the Company or provided to Users through agreements with business partners or otherwise.
3. Users shall prepare, at their own expense and responsibility, the telecommunications devices, software, communications lines, and other environment necessary to use the Service. Users shall bear all communication charges incurred in connection with use of the Service.
Article 11 (Changes, Suspension, and Termination of the Service)
1. In principle, the Service is provided 24 hours a day, 365 days a year.
2. The Company may suspend or discontinue all or part of the Service without prior notice to Users if any of the following applies:
(1) Maintenance, inspection, updating, or emergency work is performed on equipment;
(2) Provision becomes difficult due to fire, power failure, natural disaster, or other force majeure;
(3) Computers, communications lines, or other systems are interrupted due to an accident; or
(4) The Company otherwise reasonably determines that suspension or discontinuation is necessary.
3. The Company may change the content, functions, design, or other aspects of the Service at any time. However, if a change materially disadvantages Users, the Company will provide prior notice by in-app notification or email.
4. The Company may terminate all or part of the Service by providing Users with at least 90 days’ prior notice. This shall not apply where urgent and unavoidable circumstances exist.
5. With respect to functions provided free of charge, the Company will not provide compensation for changes, suspension, or termination under the preceding paragraphs. Paid functions shall be governed by Articles 14 and 23.
Article 12 (Special Provisions Concerning Hosts)
1. A User wishing to act as a Host shall submit an application prescribed by the Company and obtain the Company’s approval.
2. Hosts shall conduct video calls and other communications in compliance with these Terms, Individual Rules, etc., and applicable laws and regulations, and shall be responsible for the content of such communications.
3. The relationship between the Company and a Host does not constitute an employment relationship, agency relationship, joint venture, or any similar relationship.
4. Hosts shall, at their own responsibility, fulfill any tax filing or reporting obligations arising from use of the Service.
5. The Company may interrupt video calls, suspend a User’s display as a Host, or take other necessary measures to ensure the quality, safety, or legal compliance of the Service.
Chapter 4 Paid Services
Article 13 (Paid Services)
1. Paid functions of the Service are provided under Paid Plans established by the Company. Applications for Paid Plans and payment of fees shall be made through external payment methods designated by the Company through payment processors, such as credit card payments (hereinafter referred to as “External Payment”). Available payment methods will be displayed on the Service.
2. The name of each Paid Plan, monthly fee (including consumption tax), services provided, contract term, payment timing, and service commencement date shall be as displayed on the Service and in the disclosure required under the Act on Specified Commercial Transactions.
3. Unless cancellation procedures under the following paragraph are completed at least 24 hours before the expiration of the contract term, a Paid Plan will automatically renew under the same terms and at the same fee, and the same shall apply to each renewed contract term. Renewal charges will be made to the payment method registered by the User for External Payment.
4. Users may cancel a Paid Plan (stop automatic renewal) at any time. Cancellation procedures must be completed through the settings screen in the Service or the inquiry channel prescribed by the Company. Cancellation is effective if completed at least 24 hours before the expiration date of the contract term, and the Paid Plan will end on that expiration date. Users may continue to use the Paid Plan until the expiration date.
5. Even if cancellation procedures are completed before the end of a contract term, the Company will not refund fees on a prorated or other basis. This shall not apply where required by law or as provided in Article 14.
6. If the Company offers a free trial period, the period, applicable conditions, and timing of the commencement of charges after the trial will be displayed on the Service. If cancellation procedures under Paragraph 4 are not completed at least 24 hours before the expiration of the trial period, the plan will automatically convert to a Paid Plan and billing will begin.
7. If the Company changes the monthly fee or services provided under a Paid Plan, it will notify Users at least 30 days before the change by displaying notice on the Service and through in-app notification. If a User continues to use the Paid Plan on or after the effective date, the User will be deemed to have agreed to the change. A User who does not agree may cancel by the method prescribed in Paragraph 4 no later than the day before the effective date.
8. Withdrawal from the Service, Account suspension, or account deletion does not automatically stop automatic renewal of a Paid Plan through External Payment. A User wishing to stop billing must personally complete the cancellation procedures prescribed in Paragraph 4.
9. If a payment error occurs, the Company shall be obligated to correct the processing within a reasonable scope. However, this shall not apply to payments made by fraudulent means or by methods prohibited by the Company, and the Company may restrict refunds for such payments.
Article 14 (Refunds and Cancellations)
1. Fees paid by Users for Paid Plans are non-refundable except where required by law or as otherwise provided in this Article.
2. A User may request a refund or reasonable compensation from the Company if any of the following applies:
(1) The purchased Content or function cannot be used at all due to a cause attributable to the Company, excluding unavoidable circumstances such as system maintenance announced in advance;
(2) A duplicate payment is made due to a system malfunction of the Company or a payment processor;
(3) The purchased Content materially differs from the description or advertisement or from the terms of the contract;
(4) The Company notifies Users that the Service will be terminated; or
(5) The Company otherwise separately determines that a refund or compensation is appropriate from the standpoint of consumer protection.
3. In the case of Item (3) of the preceding paragraph, the User may request cancellation of the contract within three months from the date on which the Content became usable, or within 30 days from the date on which the User knew or could have known of the relevant fact.
4. A User seeking a refund shall apply through the inquiry channel prescribed by the Company after completing identity verification. After confirming the reasonableness of the request, the Company will explain the method of calculating the refund and the applicable procedures and will process the refund.
5. No refund or compensation will be provided to a User whose use has been suspended or whose registration has been deleted due to a violation of these Terms.
6. Disputes between the Company and Users may be referred to a consumer affairs center or other alternative dispute resolution body.
Chapter 5 Intellectual Property Rights and Response to Rights Infringement
Article 15 (Company Intellectual Property Rights)
1. Intellectual property rights relating to the Service and all Content, software, trade names, trademarks, service marks, logos, domain names, and other brand elements provided by the Company in connection with the Service belong to the Company or the rightful owner.
2. Unless the Company and a User separately enter into a written agreement, the Company does not grant the User any right to use the elements described in the preceding paragraph.
3. Users shall not create or decorate websites, social media accounts, or similar channels in a manner that may cause others to mistakenly believe they are affiliated with the Company or the Service, or use Company assets for commercial purposes.
Article 16 (Reports of Rights Infringement and Response)
1. A person who claims that Content on the Service infringes that person’s rights (hereinafter referred to as the “Claimant”) may request the Company through the prescribed contact point to take measures to prevent transmission, such as deletion.
2. A request must state the Claimant’s name or entity name, contact information, the right alleged to have been infringed, information sufficient to identify the relevant Content, and the reason why the Claimant believes the right has been infringed.
3. The Company will investigate the request and determine whether action is necessary in accordance with the Act on Measures against Infringement of Rights, etc. Arising from Distribution of Information by Specified Telecommunications (Information Distribution Platform Act), the Copyright Act, other applicable laws and regulations, and the Company’s deletion standards, and will notify the Claimant of the result.
4. If the Company takes measures to prevent transmission, it will notify the User who transmitted the relevant Content of the action and the reason, either in advance or afterward, as required by law. The User may object by the method prescribed by the Company.
5. The request form and supporting documents submitted by the Claimant to the Company may be disclosed to the User who transmitted the relevant Content, and the Claimant shall be deemed to have consented to such disclosure in advance.
6. Reports of rights infringement should be submitted to:
Rakori Rights Infringement Reporting Desk
Email: rakuen@rakuenkorea.com
Address: 5-7-2 Kokan-dori, Kawasaki-ku, Kawasaki-shi, Kanagawa 210-0852, Japan
Rakuen Korea Co., Ltd.
Chapter 6 Prohibited Conduct and Restrictions on Use
Article 17 (Prohibited Conduct)
Users shall not engage in any of the following acts, or any act that may fall under any of the following, in connection with use of the Service:
(1) Violating laws or regulations, court judgments, decisions or orders, or legally binding administrative measures;
(2) Violating or potentially violating public order and morals;
(3) Infringing intellectual property rights, including copyrights, trademark rights, patent rights, and design rights, or rights or interests such as honor, privacy, or portrait rights of the Company or any third party;
(4) Registering false information when registering for the Service or changing registration information;
(5) Holding or operating two or more Accounts, or impersonating a third party;
(6) Lending, transferring, selling, purchasing, or sharing an Account with a third party;
(7) Sending or posting excessively violent expressions, explicit sexual expressions, discriminatory expressions based on race, nationality, creed, gender, social status, or similar grounds, expressions that induce or encourage suicide, self-harm, or drug abuse, or other anti-social content;
(8) Sending or posting information constituting child pornography or child abuse;
(9) Requesting, soliciting, inducing, or arranging sexual acts, prostitution, or commercial sex;
(10) Using a function not authorized for that purpose in order to seek a romantic relationship with a person of the opposite sex whom the User has not previously met;
(11) Defaming, insulting, or damaging the reputation of another User;
(12) Stalking another User, persistently contacting another User, or engaging in other harassment;
(13) Sending identical or similar photographs, audio, messages, or other materials to an unspecified large number of Users, indiscriminately adding friends, or engaging in other conduct the Company determines to be spam;
(14) Using the Service for sales, promotions, advertising, solicitation, or other commercial purposes without the Company’s prior consent;
(15) Conducting religious activities or soliciting membership in a religious organization;
(16) Using the Service for election campaigning or similar activities;
(17) Providing benefits to Anti-Social Forces or otherwise cooperating with or participating in their activities;
(18) Buying, selling, transferring, or advertising firearms, explosives, narcotics, psychotropic substances, or other goods whose importation or sale is prohibited by law;
(19) Placing an excessive load on the servers or network systems of the Service or interfering with their functions;
(20) Manipulating the Service improperly using bots, cheat tools, or other technical means, or intentionally exploiting defects in the Service;
(21) Accessing the Service by methods or routes other than the interfaces provided by the Service, or engaging in reverse engineering, decompilation, or disassembly;
(22) Collecting, reproducing, storing, distributing, or publishing information learned through the Service without the Company’s explicit consent, or collecting, storing, or publishing another User’s Personal Information;
(23) Creating data by recording audio, recording video, taking screenshots, photographing, or other means during use of the Service and leaking or distributing such data to third parties;
(24) Falsely claiming to be an officer, employee, or affiliate of the Company, or intentionally disseminating false information;
(25) Making unreasonable inquiries or demands to the Company, including repeatedly making the same request more often than necessary;
(26) Otherwise interfering with operation of the Service or another User’s use of the Service; or
(27) Encouraging or assisting any act falling under the preceding items.
Article 18 (Restrictions on Use and Deletion of Registration)
1. If a User falls under any of the following, the Company may, without prior notice or demand, temporarily suspend or restrict use of the Service, terminate the service agreement (delete the registration), or take any other measures the Company deems necessary:
(1) The User violates these Terms or any Individual Rules, etc.;
(2) It is found that registration information contains false facts;
(3) It is found that the User falls under any item of Article 6;
(4) Unauthorized use by a third party or similar harm occurs as a result of leakage of the User’s ID or password;
(5) The User suspends payment, becomes unable to pay debts, or a petition is filed to commence bankruptcy or other insolvency proceedings;
(6) The User fails to respond to communications from the Company for a reasonable period;
(7) A period prescribed by the Company has elapsed since the User’s last login; or
(8) The Company otherwise reasonably determines that the User’s use of the Service is inappropriate.
2. Where necessary, the Company may report or provide information to investigative authorities or other public authorities pursuant to applicable laws and regulations.
3. If a User’s use of the Service is restricted or the User’s registration is deleted as a result of the measures under the preceding two paragraphs, no refund or compensation will be provided for usage rights.
4. The Company may revoke the eligibility of Users who repeatedly violate these Terms and may restrict re-registration using the same identifying information.
5. A User may object to measures taken under this Article through the procedure prescribed by the Company. The Company will review the objection and notify the User of the result within a reasonable period.
6. The Company shall not be liable for damage suffered by a User as a result of measures taken under this Article, except in cases of willful misconduct or gross negligence by the Company.
Article 19 (Exclusion of Anti-Social Forces)
1. Each User represents and warrants, now and in the future, that neither the User nor any officer or other person substantially involved in the User’s management falls within an organized crime group, a member of an organized crime group, a person for whom five years have not elapsed since ceasing to be such a member, an associate member of an organized crime group, an enterprise affiliated with an organized crime group, a corporate racketeer, a group or individual engaging in criminal activities under the pretext of conducting social campaigns, a special intelligence organized crime group, or any similar person or entity (collectively, “Anti-Social Forces”).
2. Each User undertakes that neither the User nor any third party acting on the User’s behalf will make violent demands, make unreasonable demands beyond legal responsibility, use threatening words or conduct, spread rumors, use fraudulent means or force to obstruct business, or engage in any similar conduct.
3. If a User breaches either of the preceding two paragraphs, the Company may immediately terminate the service agreement without any demand. In such case, the Company shall not be liable for any damage suffered by the User as a result of the termination.
Chapter 7 Handling of Personal Information and Advertising
Article 20 (Handling of Personal Information)
1. The Company will appropriately handle Personal Information obtained in connection with provision of the Service in accordance with the APPI, other applicable laws and regulations, and the Company’s Privacy Policy. Please refer to the Company’s Privacy Policy for details.
2. Officers and employees of the Company shall not disclose or leak Users’ Personal Information learned in connection with provision of the Service to any third party without legitimate reason.
3. Users shall ensure that the Personal Information they register is true and accurate and shall promptly update it if changes occur. If another User suffers damage due to false or inaccurate information, the User who registered such information shall be responsible.
4. As a general rule, the Company will keep User Content and communications between Users confidential. However, if the Company reasonably determines that review is necessary to respond to reports, determine refunds or compensation, maintain Service quality, or ensure User safety, the Company may review such content and take necessary measures.
5. The Company shall not be liable for any information, including Account information, leaked due to a cause attributable to the User, except in cases of willful misconduct or gross negligence by the Company.
Article 21 (Provision of Information and Advertising)
1. The Company may display advertisements within the Service in connection with operation of the Service.
2. The Company may send advertisements and other information by email, SMS, push notification, messaging apps, or other methods to Users who have consented to receive such communications. Users may opt out at any time, and the Company will stop sending advertising information after receiving an opt-out request.
3. Notwithstanding the preceding paragraph, the Company may send email or other communications regardless of whether the User has consented in the following cases:
(1) To authenticate ownership of a registered email address;
(2) To confirm changes to registration information; or
(3) Where the Company determines that the information is important and necessary for the User to know in connection with provision of the Service.
4. If a User cannot receive email, or if notice must be provided to an unspecified large number of Users, the Company may substitute a posting within the Service or similar notice for individual notice.
5. Users may be connected to advertisements or services provided by third parties through banners, links, or other features within the Service. The Company does not guarantee the reliability, safety, or other attributes of such third-party services and shall not be liable for damage suffered by Users as a result, except where the cause is attributable to the Company.
Chapter 8 Termination of Agreement
Article 22 (Withdrawal)
1. Users may withdraw from the Service at any time through the account deletion function within the Service or by another method prescribed by the Company.
2. If the service agreement ends due to withdrawal, the User’s registration information and User Content will be deleted, except where retention is required by law or the Privacy Policy. However, content that has been shared by third parties or forms part of communications with other Users may remain within the Service to the extent necessary for ordinary use of the Service by other Users.
3. Any usage rights held at the time of withdrawal will expire and cannot be restored or refunded.
4. After termination of the service agreement, the Company shall not be liable for consequences arising from deletion of the User’s Account-related information or Content, except in cases of willful misconduct or gross negligence by the Company.
5. Withdrawal does not release a User from the obligation to perform any outstanding obligations owed to the Company.
Chapter 9 General Provisions
Article 23 (Disclaimer of Warranties and Limitation of Liability)
1. The Company makes no express or implied warranty that the Service is free from factual or legal defects, including defects concerning safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or infringement of rights.
2. The Company does not guarantee the truthfulness or accuracy of profiles and User Content created by Users unless the Company separately states that it has verified such information.
3. Any dispute between Users or between a User and a third party shall be resolved by the parties concerned, and the Company shall not be liable except where the cause is attributable to the Company. However, where the Company deems it necessary, it may provide mediation or take other measures.
4. The Company shall not be liable for damages arising from any of the following causes, except in cases of willful misconduct or gross negligence by the Company:
(1) Force majeure, including natural disasters, war, riots, enactment or amendment of laws and regulations, or interruption of services by telecommunications carriers;
(2) Unauthorized access to the Service’s servers by a third party, or transmission or distribution of malicious programs;
(3) Loss, omission, or destruction of data due to failure of communications lines or computers;
(4) Inadequate password management by a User or inaccurate registration information;
(5) Network attacks that are difficult to prevent given the current state of technology; or
(6) Use of third-party websites or functions linked from the Service.
5. The Company shall not be liable for damages arising from special circumstances, lost profits, indirect damages, or punitive damages suffered by Users in connection with the Service, except in cases of willful misconduct or gross negligence by the Company.
6. Notwithstanding the preceding paragraphs, where the Company is liable for damages, the maximum amount of liability, except in cases of willful misconduct or gross negligence by the Company, shall be the total amount actually paid by the User to the Company for the Service during the 12 months immediately preceding the occurrence of the damage.
7. This Article shall not apply to the extent that the Company’s liability cannot be excluded or limited under the Consumer Contract Act or other mandatory laws.
Article 24 (User Liability and Indemnification)
1. If a User violates these Terms or causes damage to the Company in connection with use of the Service, the User shall compensate the Company for the damage incurred, including reasonable attorneys’ fees.
2. If a User receives a demand for damages, lawsuit, or other claim or petition from a third party in connection with use of the Service, the User shall resolve it at the User’s own responsibility and expense and shall hold the Company harmless. If the Company incurs costs in connection with such claim, the User shall reimburse the Company for those costs.
3. The preceding two paragraphs shall not apply to any portion attributable to the Company.
Article 25 (Prohibition on Assignment of Rights and Obligations; Business Transfer)
1. Without the Company’s prior written consent, a User may not assign, transfer, provide as security, or otherwise dispose of all or any part of the User’s status under the service agreement or rights and obligations under these Terms to any third party.
2. If the Company transfers the business relating to the Service to a third party, the Company may transfer to the transferee its status under the service agreement, rights and obligations under these Terms, User registration information, and other information in connection with the business transfer, and Users consent to such transfer in advance.
Article 26 (Severability)
If any provision of these Terms, or any part thereof, is determined to be invalid or unenforceable under the Consumer Contract Act or other applicable laws and regulations, the remaining provisions of these Terms and the remaining part of the provision determined to be invalid or unenforceable shall remain in full force and effect.
Article 27 (Governing Law and Jurisdiction)
1. These Terms and the service agreement shall be governed by the laws of Japan.
2. The Kawasaki Branch of the Yokohama District Court shall have exclusive agreed jurisdiction as the court of first instance over any dispute arising between the Company and a User in connection with the Service or these Terms.
3. The preceding paragraph does not restrict any jurisdictional rights afforded to Users who are consumers under the Consumer Contract Act or other mandatory laws.
Article 28 (Language)
1. The Japanese version of these Terms is the governing and authoritative version.
2. If these Terms are translated into a language other than Japanese, the translation is provided for reference purposes only. If there is any discrepancy or question of interpretation between the Japanese version and a translated version, the provisions and interpretation of the Japanese version shall prevail.
3. The preceding two paragraphs shall apply in the same manner to Individual Rules, etc. and to all other documents and notices presented by the Company in connection with the Service.
Article 29 (Consultation and Contact Information)
1. If a matter is not provided for in these Terms or any question arises concerning interpretation of these Terms, the Company and the User shall seek to resolve the matter through good-faith consultation.
2. For inquiries regarding the Service, please contact:
Rakuen Korea Co., Ltd. (Rakori Customer Support)
Email: rakuen@rakuenkorea.com
Address: 5-7-2 Kokan-dori, Kawasaki-ku, Kawasaki-shi, Kanagawa 210-0852, Japan
Supplementary Provisions
1. These Terms shall take effect on September 15, 2026.
2. The former “Rakori Terms of Use,” effective November 1, 2022, shall be abolished and replaced by these Terms as of the effective date of these Terms.
3. Matters arising before the effective date of these Terms shall continue to be governed by the provisions previously in effect.